At IPTV Vendors, we aim to provide stable, high-quality IPTV reseller services. Please read our refund policy carefully before making a purchase.
1. No Refund After Activation
Due to the nature of digital services and instant delivery, all sales are final once your reseller panel or credits have been activated. We do not offer refunds after activation or usage of the service.
2. Trial Before Purchase
We encourage all customers to test our service using the free trial before buying credits. This helps you check streaming quality, stability, and compatibility with your devices and target region.
3. Refund for Technical Issues
If there is a verified technical problem from our side that we are unable to fix within a reasonable time, we may offer a partial or full refund depending on the situation. Each case is reviewed individually.
4. No Refund for User Errors
Refunds will not be provided for issues caused by:
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Incorrect device setup
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Poor internet connection
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VPN or ISP restrictions
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Unsupported apps or devices
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Region or network limitations
We recommend contacting our support team for assistance before requesting any refund.
5. Payment Disputes
If you open a dispute or chargeback without contacting our support team first, your account may be suspended or permanently banned. We encourage customers to reach out so we can resolve the issue quickly.
6. Account Suspension
We reserve the right to suspend or terminate reseller accounts that violate our terms of service. In such cases, no refund will be issued.
7. Service Availability
We strive to maintain high uptime and performance. However, temporary downtime, maintenance, or content changes are part of the IPTV industry and do not qualify for refunds.
8. Contact Us
If you have any questions about our refund policy or need help, please contact our support team before making a purchase. We are always ready to assist you.